ProCare Service Solutions
You focus on patient care. We’ll focus on service and repair.
Maximize the Value of Your Capital Investments
As operating budgets face continued decline and regulatory pressures increase, your commitment to providing the best possible patient care remains.
Stryker's ProCare service program is committed to helping you perform your job more efficiently while enhancing patient care delivery. We provide maintenance, service and workflow solutions intended to maximize the life and value of your capital investments and to create opportunities for better patient outcomes.
Our trained field service technicians focus on your capital equipment needs so your staff can focus on their top priority – achieving patient and caregiver safety goals. With ProCare service, you can enhance savings opportunities and increase efficiency – helping to improve quality care.
A maintenance and service program that allows you to balance equipment uptime needs and your budget. Protect includes Stryker support and unlimited service calls, parts, labor and travel.
A program that supports preventive maintenance initiatives to help optimize product life and availability. In addition to unlimited service calls and Stryker parts, Prevent includes a comprehensive preventive maintenance program and proper documentation.
The program for customers who need a comprehensive preventive maintenance and service solution. With OnSite, you will have a dedicated Stryker technician to manage and care for your equipment. OnSite facilitates maximum performance with workflow management options related to utilization, equipment uptime, staff engagement and patient safety.
ProCare Customizable Solutions
We understand that you may require additional flexibility with your service program and can develop a customized package to meet your needs. Customized ProCare service options may include but are not limited to:
- Shared service agreement
- Preventive maintenance only
- ProCare HCAHPS plan
The ProCare Advantage
Improving efficiency continues to be a top priority for healthcare providers. A ProCare service contract can improve your facility's efficiency through:
- Maximizing maintenance staff's time
- Reducing equipment downtime with 24 to 72 hour turnaround*
- Increasing patient through-put
- Streamlining parts procurement
*Based on the provisions of the service agreement and the location of the product
Regulatory agencies are increasing their focus on BioMed and Facility departments to follow the OEM (Original Equipment Manufacturer) maintenance recommendations. A ProCare service contract can help
- Maintain compliance with CMS guidelines
- Address risk management and safety by providing Joint Commission and DNV documentation on repairs and full preventive maintenance inspections
Patient perception plays an increasingly important role in a hospital's success. The HCAHPS survey is the first national, standardized and publicly reported survey of patients’ perceptions of their hospital experience. A ProCare service contract can help
- Improve the aesthetics and overall atmosphere of the hospital
- Allow your nursing team to focus on caregiving